Refund policy
Refund & Return Policy
All sales are final. We do not offer returns, refunds, or exchanges for change of mind, incorrect sizing, or buyer’s remorse.
Order Issues (Damaged, Defective, or Incorrect Items)
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging.
If your claim is approved, we will provide a replacement for the exact item at no additional cost. If a replacement is unavailable, we may offer an alternative solution at our discretion.
We allow one replacement per order for items that arrive damaged, defective, or incorrect. Replacements are issued only after verification of the issue.
Condition of Items
All issues must be reported in the condition in which the item was received. Claims will not be accepted if the item has been used, worn, washed, altered, or damaged after delivery.
Return Shipping
Customers are responsible for return shipping costs, which vary based on location and courier.
Claim Review & Abuse Prevention
All claims are reviewed individually and must meet the requirements outlined in this policy. We reserve the right to approve or deny claims based on evidence provided.
We monitor claim activity and reserve the right to deny claims, refuse service, or restrict future orders in cases of repeated, excessive, or suspicious claim patterns.
Contact Us
For order issues, please contact us at: supportpersistensvita@gmail.com